Experience

Over 15 years of experience in software implementation and operations in a variety of roles and industries, with a common focus on project efficiency improvements, information sharing, analysis, documentation, and learning management.

“Her professionalism, attention to detail, and project management skills were invaluable towards the success that each project experienced.”
— Application Manager

Project Manager, Project Support, IQVIA, Durham, NC

June 2022 - current
Manage operational projects, efficiencies, and defect resolution for the Project Support Team, which provides end user support of a Salesforce system used to document educational support interactions with patients

Product Manager, Customer Support Knowledge, Ubisoft, Cary, NC

Business Analyst - May 2020 - January 2022
Product Manager - January 2022 - current

Working with business stakeholders to establish and manage the product roadmap for knowledge base tools used by Customer Support teams. Responsible for defining and clarifying requirements and scope of work for related efforts supporting Ubisoft’s Customer Support Software including Salesforce and front-end web tools surfacing customer support information. Member of a worldwide agile team with individuals in Romania, Canada, UK, and France.

Technical Projects Specialist, Spokane Transit Authority, Spokane, WA

July 2019 - March 2020

Responsible for configuring and testing the company ERP and Work Order system for use in Fleet Maintenance and Facilities and Grounds Maintenance at Spokane Transit Authority. Contributed to efforts to acquire battery electric buses and supporting charging infrastructure including drafting grant applications, one of which resulted in a recommended award from Washington Department of Transportation for over 1.6 million. Left Spokane, WA to return to North Carolina to be closer to family.

Business Analyst, City of Spokane (Volt Contractor), Spokane, WA

October 2017 - July 2019

Contributed to City-wide project efforts at the City of Spokane including, but not limited to: project coordination, meeting facilitation, requirements documentation and elicitation, technical writing, test coordination, test issue management, data analysis, system configuration, and training development and delivery. These were leveraged on the following system implementations:

Data Analyst, Northwest Energy efficiency Alliance, Portland, OR

July 2013 - June 2017

Hired as an analyst and “data librarian” as one of five employees on the NEEA IT support team achieving the following:

  • Designed, implemented and supported learning management system structures for over 5 training programs - served as the primary contact with the vendor to triage and assess requirements with system capabilities. Created repeatable processes for onboarding of new training programs using the LMS.

  • Developed master data and data set management practices and documentation and was the IT support lead and trainer for Business Intelligence tools.

  • Created and maintained operational dashboards for energy efficiency metrics and IT support KPIs.

  • Collaborated with the IT team in the overhaul and subsequent adoption and training efforts of the NEEA intranet site for document management, collaboration and communication on SharePoint 2013. Key point of contact for use-related questions and needs.

Project Analyst, Bonneville Power Administration (ie Solutions Contractor), POrtland, OR

January 2011 - May 2013

Gained experience in federal government at BPA as a supplemental resource in the Project Management Office, adept at gathering business requirements and managing projects for software implementations including analysis of large database structures across the organization in the Information Governance team, Project Management Office, Human Resources, and Travel and Finance.

Various Prior Positions in the area of education

Process Analyst, University of Portland, OR
September 2009 - December 2010

Helped advance the utilization of business systems at UP by engaging staff in process analysis, database analysis, data mining and profiling, and project management activities.

Technical Writer, Business Analyst, Project Manager, KinderCare Information Technology, Portland OR

Cemented knowledge of the software development lifecycle and realized my potential in project management and systems analysis after starting out as a technical writer for online help systems. Contribued to the original launch of the KinderCare online payment system.

Assistant Registrar, NC State University, Raleigh, NC

Hired as a Student Services Assistant to maintain the university’s automated degree audit system and quickly promoted to Assistant Registrar placed in charge the course catalog, classroom schedule, and the degree tracking system along with transfer credit reconciliation. Implemented paperless catalogs, schedules, and training programs for departmental contacts and was later appointed to the PeopleSoft implementation team as the training lead.